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Customer Support

We've been here for our customers for over 3 generations. If you can't find the help you need on this page, please contact us using the form below, or call (855) 237-3300.

Contact Us

  • Corporate Office

    75 W. Merrick Road
    P.O. Box 749
    Freeport, NY 11520

  • Sales Inquiries

    (855) 200-8322

  • Customer Service

    (855) 237-3300

  • Nationwide Monitoring Center

    (800) 221-0826

Customer Support

Product Manuals

cctv-support
  • CCTV-Digital Watchdog Backing up footage

  • CCTV-HikVision DVR

  • CCTV-HikVision DVR-NVR

fire-support
  • Fire-DMP Fire Alarm

  • Fire-Fire-Lite MS9600

  • Fire-SilentKnight 5208

  • Fire-SilentKnight 5700

  • Fire-SilentKnight 5808

keypads-support
  • Intrusion-DMP Burglar Alarm

  • Intrusion-Honeywell 6280 TouchCenter

  • Intrusion-Honeywell Lynx Plus 3000

  • Intrusion-Honeywell Lynx Touch

  • Intrusion-Honeywell Simple Instructions in English & Spanish

  • Intrusion-Honeywell Tuxedo Touch Keypad

  • Intrusion-Honeywell Vista 20P

  • Intrusion-Honeywell Vista 128BPT

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nicet-certified-ny-security-company
the monitoring association members in NY
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fdny approved central station
ul security companies in NY

Protecting Life & Property

Commercial Fire & Security Company roots go back to 1910. Now in our third generation, we are still an independently-owned security company. We protect over 100 billion dollars in lives and property in New York and across the USA.

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License Information

The New York State Dept of State License # 12000302353
State of NJ Dept. of Law & Public Safety
Burglar Alarm License # 34BA00145300
Fire Alarm License # 34FA00115500

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